We understand that travel plans may change, and we do our best to assist you with rebooking or cancellations. Please review our terms below:
PAYMENT
- All tours and arrangements must be booked at least one (1) to two (2) months before the tour date.
- Bookings made less than one (1) month before the tour are subject to final confirmation.
- A 5000.00 per person non-refundable deposit is required to secure your booking.
- Remaining balance is payable on arrival.
- We can only accept cash on arrival, Should you wish to pay other than cash, we advise to pay a day in advance.
- For Cards, E-Wallet (GCash, Paymaya), QRPh and Bank Transfer, Payment must be completed within 24 hours upon receipt of the booking order.
- Payments can be made through our official website using accepted gateways such as QRPh, GCash, PayMaya, Debit/Credit Cards, Paypal or Bank Transfer.
- Booking order will be sent to the provided billing email address.
- All prices are quoted in Philippine Pesos (₱) and are subject to change without prior notice due to currency fluctuations, tax adjustments, or supplier rate changes.
- ATX Travel and Tours will only recognize payments made through official payment channels.
- Note that some banks or payment platforms may charge transaction fees.
- Securing a reservation with payment constitutes full acceptance of our Terms and Conditions.
CANCELLATION AND FEES
Operator-Initiated Cancellations:
- ATX Travel & Tours reserves the right to cancel or reschedule any tour due to typhoons, rough seas, travel bans, unfavorable weather conditions, unforeseen events, or failure to meet the minimum number of participants required for the tour to proceed. In such cases, affected guests will be entitled to rebooking without charge or a full refund, subject to the circumstances and applicable policy.
Guest-Initiated Cancellations:
- All cancellations or change requests must be submitted in writing. Applicable charges shall be based on the Cancellation Schedule and Fees Table provided below.
Force Majeure:
- Refunds are allowed only if the event is canceled due to typhoons, rough seas, fires, travel bans, force majeure, or other unforeseen circumstances, subject to the existing cancellation and rebooking policy and in accordance with the Cancellation Schedule and Fees Table.
Cancellation Schedule and Fees Table
| Cancellation / Timing | Refund | Rebooking |
| More than 7 days before trip | Refund allowed; ₱5,000 Cancellation fee per person apply | Rebooking allowed; ₱3,000 Rebooking fee plus price difference per person apply – subject to availability |
| 7 days and less before trip | No refund allowed – Full payment required | No rebooking allowed – Full payment required |
| Travel advisory (within Balabac area only) | Full refund – if Advisories issued before the trip and no services used Partial refund – if the trip already started | Free rebooking if Advisories issued before trip and no services used – subject to availability |
| Operator-initiated cancellation (minimum traveler not met and other reason) | Full refund | Free rebooking – subject to availability |
Note:
All confirmed bookings are considered guaranteed bookings. Refunds are processed according to the existing policy.
REFUND PROCESS
- Complete the Refund Request Form or email us at reservations@atxtravelph.com.
- If a refund is approved the amount will be processed and credit to your nominated account.
- Please allow 3–10 business days for the refund to reflect on your bank or card statement, depending on your bank’s processing time.
- Refunds will be processed less applicable payment gateway/transactions and or currency exchange fees
Should you have questions or need assistance with your refund, please email us directly at reservations@atxtravelph.com.
See Terms and Conditions for more details